Dispute Resolution Made Simple
Transparent, Fair & Fast Resolutions
We prioritize swift, fair, and transparent resolution of all service-related concerns to keep your business moving smoothly.
Dispute Resolution
At SkyFleetWay Hub, we are committed to providing exceptional service and ensuring customer satisfaction. However, we understand that occasionally disputes or concerns may arise regarding shipments, payments, or service delivery. Our dispute resolution process is designed to address and resolve issues fairly, promptly, and transparently.
How to Raise a Dispute:
If you have a concern or disagreement related to your shipment or service, please contact our customer support team as soon as possible. Provide detailed information about the issue, including tracking numbers, order details, and any relevant communication.
Our Resolution Process:
-
Acknowledgment: We will acknowledge receipt of your dispute within 24 hours.
-
Investigation: Our team will thoroughly investigate the matter, reviewing shipment records, communications, and any supporting evidence.
-
Communication: We will keep you informed throughout the process and may request additional information if needed.
-
Resolution: Based on our findings, we will offer a fair resolution, which may include replacement, refund, or other appropriate remedies.
Commitment to Fairness:
We strive to handle all disputes impartially and professionally, ensuring that both customer and company interests are respected. Our goal is to maintain trust and transparency while improving our services.
Escalation:
If you are not satisfied with the initial resolution, you may escalate the dispute to our management team for further review.
We encourage open communication and value your feedback to help us enhance your experience with SkyFleetWay Hub.
